For being a manager at a retail store, it’s hard to see society the same way. Humans have transformed themselves into materialistic fools. You would be so surprised to see how many moms and crazy grandparents that get SO upset because we don’t carry the ONE item they came to the store to receive. We actually offer free shipping to order merchandise online to their house and it takes about a week, that would be too long to wait though right? I mean you need these jeans so bad that you’re willing to drive to the mall 30 miles south just to attain them. I am so sorry that I am such an inconvenience in your day today. There are always those customers that think that the extra small they’re looking for is at the BOTTOM of the folded pile of shirts. There are actually size stickers IN ORDER for customers to see what size they are looking at. This still won’t stop that rampaging mother who needs that t-shirt for her 13 year old daughter who HAS to have THAT one out of twenty t-shirts on the table, BUT was too lazy to try to get it herself. A matter of fact ASK an employee whose 3 feet to your right if you would be kind enough to get it for you because it is only our job.
Yes I understand every customer should be asked if they need any help or assistance, but when that is clearly not an option for the anti-social, then no it is not my first priority to want to try to keep conversing with you. It’s the best when you’re ringing someone up at the register and they just can’t seem to get off of their phone?! It’s as if I’m only a stepping stone in their life and they need me to ring up their items without saying ONE word to them and on top of that won’t even make eye contact.
On the other hand there are the regulars. The customers that know your name, and always come to you if they need anything. They are the customers that get the highest percentage coupons and know all the promotions due to stalking our website. Which, I am totally okay with because some people are defiantly clueless when it comes to basic knowledge. They spend a lot of money there and are always so nice and guess what? They say “hi” back to you when welcomed into the store!
It is a CRAZY concept that not every being can grasp, these few regulars make it worthy of my time to want to get to know everyone I encounter in and outside of work. Working retail is defiantly not for everyone, it does although have its perks. I get to see the trends throughout the seasons, have conversations with people of all different ages and origins, and gain a new sense of respect for every other retailer in the world.
